Professional Hearing Aid Service Privacy Policy
Information protected by HIPAA will be governed by our practice’s HIPAA Notice of Privacy Practices, which is available upon request.
This privacy notice discloses the privacy practices for Professional Hearing Aid Service with respect to non-HIPAA-protected information.
By using this website, you are agreeing to the terms of this Privacy Policy.
If you are a California resident, please see our California Privacy Rights Section below.
SMS / Text Messaging Program
Program Name: Professional Hearing Aid Service SMS Notifications
Program Description: Professional Hearing Aid Service offers an SMS text messaging program to send patients and prospective patients appointment reminders, scheduling updates, health tips, promotional offers, and general practice communications. By providing your mobile phone number and opting in, you consent to receive recurring automated text messages from Professional Hearing Aid Service.
Message Frequency: Message frequency varies. You may receive recurring messages based on your interactions with our practice and your communication preferences.
Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier for details regarding your plan.
Carrier Disclaimer: Carriers are not liable for any delayed or undelivered messages.
Opt-Out and Help Instructions
To stop receiving messages: Reply STOP to any text message from us at any time. After opting out, you will receive one final confirmation message and no further messages will be sent.
For help or support: Reply HELP to any text message from us, or contact us directly using the information below.
Customer Support
For questions or support related to our SMS program, please contact us:
- By phone: 202-831-4144
- By mail: Professional Hearing Aid Service, 1145 19th Street NW, Suite 308, Washington, DC 20036
- Online: https://prohearingaid.com/location-contact/
For more information on how we handle your personal information, please review the full Privacy Policy at https://prohearingaid.com/privacy-policy/.
Information We Collect
Information you Voluntarily Provide: We may receive personal information when you interact with our Website or our services. For example, when you:
- Request information regarding our practice;
- Participate in surveys, sweepstakes, or other promotional activities online or in any other venue (including on any social media platform);
- Subscribe to our newsletters, programs, promotional emails or other materials;
- Apply for a job, submit your resume/CV or create a candidate profile; or
- Contact us with your questions/comments.
Note that we may also receive information about you from third-party sources, such as your family members.
Your interactions with our website and emails: As is true of most websites, we gather certain information automatically. This information includes IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information to analyze trends, to administer the website and our services, to improve the content and performance of our website and services, to manage your online shopping cart, and to track users’ movements around the website. We may also link this automatically-collected data to personal information. Some of this data is collected through information sent by your web browser. We also use cookies and other tracking technologies to collect this information. To learn more about cookies and other tracking technologies that we may use on our website please see our section regarding Cookies below.
How We Use Personal Information
We use the information and data we collect principally in order to operate our website and practice and to respond to your requests. More specifically, we may use your personal information to:
- Send communications to you, such as to respond to your requests
- Administer contests, promotions, surveys or other site features;
- Customize, analyze and improve our practice (including the content and advertisements on our website);
- Comply with our legal and regulatory responsibilities and to enforce our rights;
- Authenticate users and to provide for the safety and security of our website and otherwise prevent fraud and other prohibited or illegal activities;
- Protect the security of our website and our practice; or
- Otherwise, as disclosed to you at the point of collection.
Disclosing Personal Information
Your personal information may also be shared with:
- Parties who support our practice, such as technical support, delivery services, professional advisors as well as web-hosting providers, analytics providers, customer-relationship management software providers and other information technology providers;
- Any court, governmental authority, law enforcement agency or other third-party where we believe disclosure is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights, the rights of any third-party or individuals’ personal safety, or to detect, prevent, or otherwise address fraud, security or safety issues; and
- To our affiliated entities and in connection with the sale, assignment or other transfer of our practice.
Except as described above, we will not disclose your personal information to third parties for their own marketing purposes without your consent.
Choices Regarding Our Collection and Use of Your Information
We may offer you choices regarding the information we collect and how that information is used and shared. These choices may include the ability to access, update or delete information that you have provided to us or information that we have collected through your use of our website. They may also include the ability to opt-out of receiving notifications, promotions, offers or other advertising from us. To inquire about making any of these requests please contact us. Note that if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How We Secure Your Personal Information
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only individuals who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Links to Other Web Sites
You should be aware that when you are on the website you could be directed to other sites beyond our control. These other websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a website that is linked to one of our websites, you should consult that site’s privacy policy before providing any personal information. Please note that we are not responsible for the privacy practices of third parties.
Collection and Use of Children’s Personal Information
Our website is directed to people who are at least 13 years old or older. If any parent, guardian or other responsible adult becomes aware that we have collected personal information from a child under the age of 13, please contact us.
Cookie Guide
As with many websites, our website and services (such as our email updates) use a standard technology called a “cookie” and other similar technologies (such as, pixels, tags and web beacons), which are small data files that are transferred to your computer when you use our Website and services. These technologies automatically identify your browser whenever you interact with our website and services.
There are different types of cookies and other technologies used on our website and services, notably:
“Session cookies” – These cookies only last as long as your online session, and disappear from your computer or device when you close your browser (like Internet Explorer, Google Chrome or Safari).
“Persistent cookies” – These cookies stay on your computer or device after your browser has been closed and last for a time specified in the cookie. We use persistent cookies when we need to know who you are for more than one browsing session. For example, we use them to remember your preferences for the next time you visit.
“Web Beacons/Pixels” – Some of our web pages and emails may also contain small electronic images known as web beacons, tags, clear GIFs or single-pixel GIFs. These images are placed on a web page or email and typically work in conjunction with cookies to collect data. We use these images to identify our users and user behavior, such as counting the number of users who have visited a web page or acted upon one of our email offers.
We use cookies and other tracking technologies to:
- Strictly necessary cookies. These are cookies that are required for the operation of our website.
- Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website and services when they are using it.
- Functionality cookies. These are used to recognize you when you return to our website and services.
- Advertising/Targeting cookies. These cookies record your visit to our website and services, the pages you have visited and the links you have followed.
Controlling and Deleting Cookies
If you would like to change how a browser uses cookies, including blocking or deleting cookies from our website you can do so by changing the settings in your web browser. To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you every time a site wishes to save a cookie. It’s also easy to delete cookies that are already saved on your device by a browser.
The processes for controlling and deleting cookies vary depending on which browser you use. To find out how to do so with a particular browser, you can use your browser’s “Help” function or alternatively, you can visit http://www.aboutcookies.org which explains, step-by-step, how to control and delete cookies in most browsers.
Do-Not-Track
Some browsers have incorporated a Do-Not-Track (DNT) feature. These features, when turned on, send a signal that you prefer that the website you are visiting not collect and use data regarding your online searching and browsing activities. As there is not yet a common understanding on how to interpret the DNT signal, we currently do not respond to DNT signals on our website.
Social Media & Features
Our website may include social media features, including the Facebook “Like” button and Twitter “Follow” button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third-party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Users Outside the United States
Professional Hearing Aid Service is located in the United States. The website is directed solely towards users who reside in the United States. If you choose to use the website from outside the United States, you are consenting to the collection, storage, processing, and transfer of your information in and to the United States, pursuant to the laws of the United States.
Notwithstanding the foregoing, we will honor the following requests from users:
- If the processing of personal data is based on your consent, the right to withdraw consent for future processing of that data.
- The right to request from us access to and rectification of your personal data.
- Subject to reasonable limitations, the right to request restriction of the processing of your personal information.
- Subject to reasonable limitations, the right to request erasure of your personal data.
You may contact us using any of the methods described in the “Contacting Us” section of this Privacy Policy below to exercise these rights. We may require you to verify your identity to exercise any of these rights.
Terms Applicable To California Residents
This Privacy Policy for California Residents supplements the information contained in the Privacy Policy on this page, and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and as amended and effective January 1, 2023, the California Privacy Rights Act (CPRA). Any terms defined in the CCPA and CPRA have the same meaning when used in this Policy.
Information We Collect
We collect information from individuals that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device.
Your Rights and Choices
Right to Know and Data Portability – You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Delete – You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Non-Discrimination – We will not discriminate against you for exercising any of your CCPA rights.
To exercise your rights, please contact us at 202-831-4144 or via the contact form on our website.
Terms Applicable To Canadian Residents
Under Canadian privacy laws you have the right to be informed of the existence, use and disclosures of your Personal Information; to receive an account of the uses that have been made of your Personal Information; to be given access to your Personal Information; and to challenge the accuracy and completeness of the Personal Information and have it amended as appropriate.
Changes to This Privacy Policy
We will occasionally update this Privacy Policy. If we make changes to this Privacy Policy or make any material changes to how we use your personal information, we will revise this Privacy Policy to reflect such changes and revise this Privacy Policy’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which we collect and use your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
By Telephone: 202-831-4144
By Mail: Professional Hearing Aid Service, 1145 19th Street NW, Suite 308, Washington, DC 20036